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Corrections / Public log · dated · sourced

Every authority publication makes mistakes. The good ones publish the corrections.

Below is the running log of factual corrections made to the consumer guide since launch. Each entry records what was wrong, who flagged it, what we changed, and when. We don't silently edit pages: if a guide's substance changes, it shows up here.

Entries logged
10
Since launch · appended as discovered
Median response
<5 days
Target acknowledgement window for correction reports
Standard of proof
Source
Corrections require a source we can verify
How this works

If you spot a factual error — a wrong price band, an outdated regulation, a misspelled standard number, a misleading statement — email [email protected] with the page URL and the correction you suggest. We'll acknowledge within 5 business days, verify against the source you provide (or one we can find), and either correct the page (with a log entry here) or explain why we can't. We don't change anything that's simply commercially inconvenient for a trade or supplier.

Log

Correction history

2026-06-14 Entry #10 Fixed
Page: Sitewide headline stats + /methods, /sources, /about, /disclaimer, /how-to-hire-a-tradie, the homepage and trade pages
Issue

The headline homeowner-research count was published as “5,342 homeowner quotes” — a row count from an earlier research snapshot that counted the same account more than once where it recurred across states. The deduplicated figure is lower; and the count was sometimes shown “across 33 trades”, conflating the 33 published guides with the 40 trades the research actually covers.

Source of flag

The canonical research database (buyer voice): 7,152 collected rows / 4,302 distinct homeowner accounts across 40 trades and 8 states.

Action taken

Corrected the count site-wide to “more than 4,300 distinct homeowner accounts” (4,302 distinct of 7,152 collected), and separated the two scopes — the research spans 40 trades and 8 states, while 33 trade guides are published. Updated siteStats (the single source) and every hardcoded instance.

2026-06-03 Entry #9 Fixed
Page: /checklists, /plumber, /builder, /renovation-builder, /demolition + the shared &ldquo;Check before you hire&rdquo; component
Issue

A follow-up review found wording remnants inside reusable components and checklist copy that the main patch had not reached: the homeowner checklists still listed “CEC (solar)” for installer accreditation and gave deposit caps as a generic “NSW 10%; most states 5–10%”; the shared regulator links still used the old “NSW Fair Trading” and “VIC Building Authority (VBA)” names; the plumber page used “Compliance Certificate” as a single national term; and the builder warranty and demolition asbestos sections stated state-specific rules as national absolutes.

Source of flag

QBCC (deposits), Solar Accreditation Australia, Building Commission NSW, Victoria’s Building and Plumbing Commission (commenced 1 July 2025), and state work-safety regulators, Jun 2026.

Action taken

Updated the checklists to cite SAA installer/designer accreditation (CEC for approved products) and to show per-state deposit caps (NSW 10% / QLD tiered 20–10–5% / VIC 10–5% / others vary); renamed the shared regulator links to Verify NSW / Building Commission NSW and the Building & Plumbing Commission; reframed plumbing paperwork as state-specific (NSW Notice of Work / Certificate of Compliance / Sewer Service Diagram, VIC plumbing compliance certificate, QLD Form 4); softened the builder statutory-warranty wording to note periods vary by state and should be verified; changed deposit red-flag headings to “Deposit over the state cap”; and softened the demolition asbestos wording away from “illegal in every state”, noting Queensland’s homeowner-certificate pathway for larger non-friable quantities.

2026-06-03 Entry #8 Fixed
Page: Sitewide + /how-to-hire-a-tradie, /verify, /builder, /plumber, /roofer, /electrician, /solar, /glossary, /about, /disclaimer
Issue

A compliance and trust review found several items to tighten: Queensland deposits were described as a flat 10% cap; solar installer/designer accreditation was attributed to the Clean Energy Council; public-liability figures were framed as legal minimums; plumbing-certificate wording was generic; the “Reader-funded” funding claim did not match the actual model; and there was no consolidated licence-check block, complaint pathway, or plain-English liability disclaimer.

Source of flag

External authority-site review + QBCC (deposits), Solar Accreditation Australia / Clean Energy Council, and state regulator sources, Jun 2026.

Action taken

Corrected Queensland deposits to the tiered QBCC rule (20% for work ≤$3,300, 10% for $3,301–$19,999, 5% for $20,000+) with a QBCC source link; moved solar installer/designer accreditation to Solar Accreditation Australia (SAA), keeping the Clean Energy Council for approved products; reframed public-liability amounts as recommended screening thresholds rather than legal minimums; made plumbing-certificate wording state-specific (NSW / VIC / QLD); replaced “Reader-funded” with accurate independent-funding wording; added a “Check before you hire” licence/insurance-check block and an “If something goes wrong” complaint pathway to the guide and main trade pages; added a footer legal disclaimer (educational purposes, engage a licensed professional, verify with the regulator) with an Australian Consumer Law liability limitation, plus a homepage disclaimer line; and expanded the glossary (CCEW, COES, SAA, Form 4/5, statutory warranty, and more).

2026-06-01 Entry #7 Fixed
Page: All 33 trade pages + homepage + /methods + /sources
Issue

The site claimed "all 8 states & territories", but the per-trade "compliance by state" strip rendered only NSW/VIC/QLD, and the headline stats still showed the original three-state totals (104 buyer-research files / 2,037 homeowner quotes).

Source of flag

Internal 8-state research synthesis (FINDINGS-Trade-Research-VOC-8STATE, Jun 2026) + the validated regulatory master.

Action taken

Expanded the StateCompliance component to all 8 states/territories and generated per-trade, per-state compliance data from the regulatory master (single source of truth). Corrected the stats site-wide to 260 buyer-research files / 5,342 homeowner quotes across all 8 states, and named the 8 study cities (Greater Sydney, Gold Coast, Melbourne, Perth, Adelaide, Canberra, Darwin, Hobart) on the methodology page.

2026-06-01 Entry #6 Fixed
Page: All trade pages + /sources + /methods + /solar
Issue

Several regulatory references were outdated or incorrect: "VBA" (the Victorian Building Authority was absorbed into the Building and Plumbing Commission on 1 Jul 2025), "NSW Fair Trading" for building/trade licensing (Building Commission NSW has held this since Dec 2023), "CEC" as the solar installer-accreditation body (Solar Accreditation Australia replaced it on 29 May 2024; the CEC now maintains only the approved-product list), and an incorrect statement that South Australian painters need no licence.

Source of flag

Full regulatory validation of all 33 trades across 8 states against official .gov.au regulator sources, Jun 2026.

Action taken

Replaced VBA → Building and Plumbing Commission and NSW Fair Trading → Building Commission NSW site-wide; reframed solar accreditation to SAA + NETCC (with the CEC as the product-list authority); corrected the SA painter position to a Building Work Contractor's licence; and verified each state's regulator, compliance certificate and Australian-Standard edition for every trade from the regulatory master.

2026-05-27 Entry #5 Fixed
Page: Homepage + all 33 trade pages
Issue

Authority-site review identified that the editorial wrapper around the trade content was thinner than the content itself. Homepage lacked an explicit proof module and a homeowner-vs-tradie-vs-editorial path triage. Trade pages had no visual authority components (quote anatomy, comparison matrix, state-compliance strip, copy-friendly ask card) — only dense prose.

Source of flag

External authority-site review, May 2026

Action taken

Phase 1: Homepage gained "The Research Base" 4-card proof module (104 files / 2,037 quotes / 33 trades / 8 states) and a "Three ways into the site" triage (For homeowners / For tradies quiet outbound / Editorial trust). Phase 2: Built 7 reusable visual-authority components (QuoteAnatomy, CompareMatrix, StateCompliance, AskExactly, Timeline, DecisionTree, RedFlagStack, EvidenceLabel) and added a universal "Toolkit" section to every one of the 33 trade pages featuring Quote Anatomy + Compare Matrix + State Compliance + Ask Exactly.

2026-05-27 Entry #4 Fixed
Page: 22 trade pages (Arborist, Carpenter, Renovation Builder, Tiler, Handyman, Concreter, HVAC, Garage Doors, Plasterer, Pest Control, Fencer, Insulation, Locksmith, Decking, Waterproofer, Landscaper, Bricklayer, Paving, Glazier, Flooring, Painter, Solar)
Issue

Backslash-apostrophe escape sequences rendered as literal text inside HTML body content — approximately 324 visible artefacts across the affected pages (e.g. "they\'d", "couldn\'t", "doesn\'t"). Caused by JS-style apostrophe escaping applied to raw HTML where backslashes have no semantic meaning and render as literal characters.

Source of flag

External authority-site review, May 2026

Action taken

Parser-aware body-only find/replace removed the backslash-apostrophe sequences inside HTML text nodes while preserving JS string-literal escapes in frontmatter data arrays and JSX expression blocks. Verification: zero residual artefacts in rendered HTML across all 22 pages after redeploy.

2026-05-27 Entry #3 Fixed
Page: /concreter, /electrician, /roofer, /painter, /landscaper, /plumber
Issue

Six trade pages linked to a Service NSW URL (`service.nsw.gov.au/transaction/check-trades-people-licence`) that returned HTTP 404.

Source of flag

Editorial link audit, May 2026

Action taken

Replaced with the verified live equivalent: Building Commission NSW search-for-a-licence-holder.

2026-05-27 Entry #2 Fixed
Page: /disclaimer (section 5)
Issue

Disclaimer claimed "State regulator licence-check tools are linked from our glossary" — but the glossary had no licence-check section. The claim was hollow.

Source of flag

External authority-site review, May 2026

Action taken

Added the glossary Licence-check tools section — a verified 4-group, 19-entry directory covering all 8 states & territories, work-safety regulators, accreditation bodies, and business-identity checks. Disclaimer language updated to point at the section and make the claim accurate.

2026-05-27 Entry #1 Fixed
Page: /methods, /sources, /about, /corrections, /verify
Issue

Five footer-linked editorial pages did not exist — routes resolved to the homepage via Cloudflare's SPA fallback, making the footer dishonest.

Source of flag

External authority-site review, May 2026

Action taken

All five pages built and deployed with the locked editorial template. Each is now a distinct page with its own title, structure, and content.

A note on what we don't log here. Typo fixes, layout adjustments, formatting consistency, and minor copy edits aren't logged — they happen continuously and don't change the substance of any guide. If we change a price band, alter a regulatory claim, add or remove a recommendation, or update a state-specific threshold, that's a logged correction.

Spotted something wrong?

We treat every correction request seriously. Email the privacy contact with a brief description and a source.

[email protected]